Frequently Asked Questions
Check our frequently asked questions and enjoy Valencia Lockers without any doubts.
What do I need to do to access my locker?
First, enter the premises by typing the code you received via email after making your reservation.
Then, enter the code again on the interior screen. Your locker will open automatically.
Verify your locker number, place your luggage inside, and close the locker door.
You can access the locker you’ve reserved as many times as you want, from 07:00 AM until 06:59 AM the following day. For example, if you access your locker after 07:00 AM, your rental will still end at 06:59 AM.
Is my luggage secure?
In case of an incident at the Valencia Lockers premises, we have an insurance policy in favor of Users that would cover losses due to misplacement, damage, and/or theft (for reasons attributable to the company “Valencia Lockers”) up to a limit of €200 for M lockers, €400 for L lockers, and €500 for XL lockers (a police report must be filed beforehand). This policy does not cover the theft of money, jewelry, precious stones or metals, watches, plasma screens, and generally technological objects (LCD, GPS navigators, mobile phones, computers, tablets), art objects, antiques, memory cards, or any other medium containing data or images. If you do so, they would be stored at your own risk in any case.
We also especially recommend that you do not store your travel documents (plane tickets, train tickets, etc.) and personal documentation (passport, driver’s license, etc.) in the locker. If you do so, they would be stored at your own risk in any case.
What happens if I'm late picking up my luggage?
When accessing your locker, you will receive an email with a link to pay for additional rental time and thus reactivate your reservation.
You will have 15 minutes to remove your luggage.
What can I do if I have any issues with the locker?
For any issues with using the locker, you can contact info@valencialockers.es or call 644 529 917.
Can I modify or cancel my reservation?
Yes, as long as the modification or cancellation is made 48 hours prior to the start date of the reserved service. To do this, you must contact us by sending an email to info@valencialockers.es
Cancellation fees: 1.4% + €0.25 for card transactions within the EEA [0], 2.5% + €0.25 for card transactions between the UK and the EEA, 2.9% + €0.25 for other international card transactions [1].
[0] The European Economic Area includes Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, and Romania.
[1] If you have an account located in an EEA country that has not adopted the euro, here are the fixed fees of €0.25 in local currency: Bulgaria: ЛВ0.50; Czech Republic: 6.50Kč; Denmark: 1.80kr; Hungary: 85Ft; Poland: 1zł; Romania: 1LEU, Sweden: 1.80kr
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